Refund policy

Returns and Refunds

We want you to be happy with your order. If something is not right, you can return it within 14 days of the day it was delivered.

How to start a return

Email us at info@ellenmarlowe.com with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send anything back before contacting us, as returns sent without authorization cannot be processed.

Conditions

Items must be unworn, unwashed and in their original condition, with any tags attached.
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or is not what you ordered.
We recommend using a tracked shipping service. We cannot refund a return that does not reach us.

Damaged, defective or wrong items

If your item arrives damaged, defective or different from what you ordered, email us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping fees are not refundable unless the return is due to our error.