Shipping policy

Shipping Policy

Where we ship

We currently ship to the United States only.

Shipping rates

  • Orders under $75: $4.95 standard shipping.
  • Orders of $75 or more: free standard shipping.

Processing time

Orders are processed within 1 to 3 business days. You will receive an email with a tracking number once your order ships.

Delivery time

Estimated delivery is 7 to 15 business days after your order ships. Our products ship from our international warehouse partners, so delivery times can vary. Delays may occur during holidays or because of carrier or customs issues outside our control.

Tracking

Every order includes tracking. Tracking information can take a few days to update after you receive your shipping email.

Wrong address

Please check your shipping address before placing your order. If you notice a mistake, email us as soon as possible. We cannot change the address once the order has shipped.

Lost or delayed packages

If your order has not arrived within 30 days of shipping, contact us and we will help you track it, resend it or refund it.

Contact

info@ellenmarlowe.com